Terms & Conditions
By purchasing our products, logging into our software, and/or using our products, you agree to the following Terms & Conditions:
We reserve the right to change this policy at any time, and if we do so, we will post changes and updates to this page. Please refer to this policy periodically to inform yourself if changes have been made.
Information We May Collect
We collect the following Personally Identifiable Information from users who buy our products and services: name, email address, telephone number, address, and credit card number.
Additional information from or about you may also be collected in other ways, including responses to customer surveys and any communications with our customer service team.
We use “cookies” so that our Website can remember you and provide you with the information you’re most likely to need. For instance, when you return to the Website, cookies identify you and prompt the site to provide your username (not your password), so you can sign in more quickly. Cookies also allow our Website to remind you of your past usage and to suggest similar products and services. Finally, we use information gained through cookies to compile statistical information about the use of our Website, such as the time users spend at the site and the pages they visit most often. Those statistics do not include PII.
Our Use of Personally Identifiable Information
We use your Personally Identifiable Information to create your account, to communicate with you about products and services you’ve purchased, to offer additional products and services, and to bill you. We also use this information to the extent necessary to enforce our Website terms of service and to prevent imminent harm to persons or property.
When you use the Service, including accepting a payment, contacting customer service, or requesting technical support, in addition to many other interactions with REI Software - Phil 413 Software INC, we will apply the information that we have collected. Knowing this information allows us to verify your identity, communicate with you, and enforce our agreements with you, as well as secure the best possible experience for all REI Software - Phil 413 Software INC customers by ensuring compliance with applicable US state and federal laws and our own policies. We may also use this information to improve and enhance our offerings to you.
REI Software - Phil 413 Software INC may use certain information about you without identifying you as an individual to third parties. We do this for purposes such as analyzing how the Service is used, diagnosing service or technical problems, maintaining security, and personalizing content.
Protecting Personal information
Information that can be used to identify a person is “Personally Identifiable Information”. This does not include information that has been aggregated or made anonymous. All information is securely stored on our servers in the United States. We employ the highest industry standards to protect Personally Identifiable Information, as well as any information provided relating to your invoiced customers.
Third-party client and customer information, provided to REI Software - Phil 413 Software INC by users, shall be considered confidential and shall not be disclosed to any third party, unless required to do so by law or subpoena or if we believe that such action is necessary to conform to the law or comply with legal process served on us. Such information shall be utilized only for the purpose for which REI Software - Phil 413 Software INC was created, which is to facilitate the billing and collection process for electronic billing of customers and clients.
Although REI Software - Phil 413 Software INC utilizes the highest reasonable levels of data security in the industry, we cannon guarantee the security of PII or other information provided to us. By using our Website, you acknowledge and agree that we make no such guarantee and that you use our Website at your own risk.
Sharing Personal information
As we develop our business, we may buy or sell assets or business offerings. Customer, transaction, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, bankruptcy, mergers, or dissolution.
Compromise of Personal Information
REI Software - Phil 413 Software INC shall not be liable for the transfer of any personal identification information resulting from loss or distribution of data, the delineation or corruption of storage media, power failures, natural phenomena, riots, acts of vandalism, sabotage, terrorism or any other event beyond REI Software - Phil 413 Software INC's control.
Your Choices About Your Information
You may, of course, decline to submit personally identifiable information through the Service, in which case REI Software - Phil 413 Software INC may not be able to provide certain services to you. You may update or correct your account information at any time by logging in to your account. You can review and correct the information about you that REI Software - Phil 413 Software INC keeps on file by contacting us as described below.
Information Relating to Minors
REI Software - Phil 413 Software INC does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register with our Service. If you are under 18, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 18 is allowed to provide any personal information to or on REI Software - Phil 413 Software INC. In the event that we learn that we have collected personal information from a minor under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us as described below.
Links to Other Web Sites
REI Software - Phil 413 Software INC may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of REI Software and REI Software is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. REI Software is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by REI Software of the site or any association with its operators.
Certain services made available via reisoftware.com are delivered by third-party sites and organizations. By using any product, service, or functionality originating from the reisoftware.com domain, you hereby acknowledge and consent that REI Software may share such information and data with any third party with whom REI Software has a contractual relationship to provide the requested product, service, or functionality on behalf of reisoftware.com users and customers.
No Unlawful or Prohibited Use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of REI Software or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends, or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. REI Software content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular, you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of REI Software and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of REI Software or our licensors except as expressly authorized by these Terms.
It is up to you to understand all applicable laws for your business, to apply them to your practices within REI Software, to ensure that you are in compliance with any and all laws for your operating in your local, state, country, provinces, or jurisdictions, as well as within the counties where your leads or clients reside.
Restrictions of Use
The material and content provided and accessible through our apps and sites are owned, operated, or controlled by REI Software and Phil 413 Software INC. and are proprietary. The Company retains all rights, titles, and interests. Users may not access REI Software via paid subscription or API to gain proprietary knowledge to develop software, resell, share, circumvent, benefit from, or provide marketing or data services to others. All workflows, automations, systems, campaigns, ancillary software add-ons, Chrome Extensions, and features are considered proprietary to REI Software and Phil 413 Software, INC., to the maximum extent provided by law. Modification or use of our core systems or content outside of our platform is expressly prohibited and violates our Company’s intellectual property rights.
You understand that by creating new content (blog posts, new website or landing page copy, website property listing images, etc.) and publishing it using our software, you understand that you are responsible for using images and copy that you have the legal right to use and publish. You agree that you will not use copyrighted materials.
It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our website, as determined by REI Software - Phil 413 Software INC in its sole discretion. We reserve the right to determine the form and means of providing notifications to you.
You will be able to connect your REI Software account to third-party accounts. By connecting your REI Software account to your third-party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third-party sites). If you do not want information about yourself to be shared in this manner, do not use this feature.
The Service is controlled, operated, and administered by REI Software from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the REI Software content or platform accessed through reisoftware.com or app.reisoftware.com in any country or in any manner prohibited by any applicable laws, restrictions, or regulations.
You agree to indemnify, defend and hold harmless REI Software, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. REI Software reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with REI Software in asserting any available defenses.
Associated Phone/SMS Charges
Every account has a 'phone wallet' that is used for paying for your phone number(s), for paying for calls and SMS. Your credit card on file is initially charged with $20 to fund the wallet. Your phone number(s) and the associated charges for calls/SMS come out of the phone wallet. When the balance falls below $10, the system will initiate a reload of the wallet in the amount of $10. Note - The amount can fluctuate slightly above $10 depending on the number of texts and calls between the reload and when the balance falls below $10. For example, you may see a charge of $10.21. That is simply any additional charges incurred between when the balance hit $10 and the processing of the credit card to top-off the account. You can see a full reconciliation of the billing in our billing portal. SMS are charged at $0.0126/SMS. $0.0136/min to receive and $0.0224/min to make a call.
*Phone numbers are billed at a rate of $1 - $2 per month per line.
Phone Carrier Fees
When you initially sign up with us, your account may experience slightly higher carrier fees while we are submitting you and your business to the individual carriers (Verizon, ATT, T-Mobile, etc.) These carriers add a carrier charge to unverified users. Once they have verified you, you will experience our traditional rates. You will see a breakdown of charges in your billing section and unless you are using bulk sending, you will likely not notice additional charges.
We will work as quickly and diligently as possible to move you through their verification process.
AT&T Carrier Fees
Since May 1, 2021, Twilio has been passing on AT&T's carrier fees to our customers. AT&T set these fees to a discounted rate of $0.002 per outbound SMS segment and $0.0035 per outbound MMS.
As of March 1, 2022, AT&T has increased the cost of unregistered traffic.
AT&T ultimately plans to implement a detailed fee table with fees varying by Campaign type, however the launch date for AT&T's full fee table (shown below) is still TBD.
Fees effective for all long code messages to AT&T as of March 1st, 2022:
$0.002 per registered outbound SMS message segment to AT&T
$0.0035 per registered outbound MMS message to AT&T
$0.004 per unregistered outbound SMS message segment to AT&T
$0.005 per unregistered outbound MMS message to AT&T
T-Mobile Carrier Fees (including Sprint)
As of March 1, 2022, T-Mobile has increased per-message fees for unregistered long code messaging to T-Mobile (incl. Sprint) users.
Fees effective for all long code messages to T-Mobile as of March 1, 2022:
$0.003 per registered outbound/inbound SMS message segment
$0.01 per registered outbound/inbound MMS message
$0.004 per unregistered outbound/inbound SMS message segment
$0.013 per unregistered outbound/inbound MMS message
Verizon Wireless Carrier Fees
Verizon introduced the following A2P 10DLC fees in January 2019 (for details, see here). Verizon has not announced any plans to change their fee structure since these fees were introduced.
Fees for all long code messages to Verizon Wireless, since January 2019:
$0.0025 per outbound SMS message segment
$0.005 per outbound MMS message
This Messaging Policy applies to SMS and MMS messaging channels through all the flows (conversations, campaigns, etc.) available in your account. We all expect that the messages we want to receive will reach us, unhindered by filtering or other blockers. To make that expectation a reality, it is crucial to prevent and eliminate unwanted messages. Towards that end, we strive to work with our customers so that messages are sent with the consent of the message recipient, and that those messages comply with applicable laws, communications industry guidelines or standards, and measures of fairness and decency.
All messaging transmitted via the platform - regardless of use case or phone number type (e.g., long code, shortcode, or toll-free) - need to comply with the Application-to-Person (A2P) messaging. All A2P messages originating from the system are subject to this Messaging Policy, which covers messaging rules and /or prohibitions regarding:
Consent (“opt-in”): Consent can't be bought, sold, or exchanged. For example, you can't obtain the consent of message recipients by purchasing a phone list from another party. And SMS should only be sent to the opted-in contacts.
Revocation of Consent (“opt-out”): The initial message that you send to an individual needs to include the following language: “Reply STOP to unsubscribe,” or the equivalent so that Individuals must have the ability to revoke consent at any time by replying with a standard opt-out keyword.
Sender Identification: Every message you send must clearly identify you (the party that obtained the opt-in from the recipient) as the sender, except in follow-up messages of an ongoing conversation.
Messaging Usage: You should not be sending messages in any way related to alcohol, firearms, gambling, tobacco, or other adult content.
Filtering Evasion: As noted above, we do not allow content that has been specifically designed to evade detection by unwanted messaging detection and prevention mechanisms. This includes intentionally misspelled words or non-standard opt-out phrases which have been specifically created with the intent to evade these mechanisms. We do not permit snowshoeing, which is defined as spreading similar or identical messages across many phone numbers with the intent or effect of evading unwanted messaging detection and prevention mechanisms.
This policy applies to all customers who use messaging services to safeguard their messaging capabilities and services.
Forms, Templates, and Calculators
REI Software provides forms, templates, and calculators on the platform as a courtesy to Users. No warranties or guarantees are made, regarding the effectiveness, accuracy, or legal enforceability of these items. Users should review each of the forms, templates, and calculations before using them to each fully satisfy state requirements and your business needs. Users should consult with a legal or accounting professional for questions or confirmation that the documents fulfill their unique business needs. Company assumes no legal responsibility for accuracy or enforceability.
With any Facebook-related Chrome Extension, from time to time, there may be an outage caused by changes made by Facebook to its platform. Company is not responsible for outages or downtime while making updates. Company makes no warranties or guarantees regarding the transferring data, or the posting of data, and accepts no responsibility for downtime, missed opportunity, or omissions of content, data, or leads. If Facebook should ever discontinue allowing us to transfer or post your data, the Company will notify Users, but we accept no responsibility and refunds will not be issued in whole or in part. While we do not foresee it happening, we can not predict another company's platform. By purchasing, logging into, or using the extension, you agree to these terms.
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding, or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.
The maximum amount of any arbitration settlement awarded will not exceed $169.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE, AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and REI Software agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. REI SOFTWARE - PHIL 413 STUDIO LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
REI SOFTWARE - PHIL 413 STUDIO LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. REI SOFTWARE - PHIL 413 STUDIO LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
You acknowledge, understand, and agree that there are call recording features within this software. By default, they will be enabled for use within our setup. You agree that you will use your own due diligence before and during the use of this feature. It is your sole responsibility to understand the laws for the areas in which you operate. Phil 413 Studio LLC and its subsidiaries accept no liability or responsibility for your use of this feature. We do not provide research regarding applicable laws in the jurisdictions in which you operate. Caveat emptor.
REI Software reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Texas, and you hereby consent to the exclusive jurisdiction and venue of courts in Texas in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
We love our users and clients, and we hate to see you go, but you may cancel your subscription at any time. At the time of cancellation, you will no longer have access to records or data stored in the CRM. Upon receiving notification of cancellation, all phone numbers are immediately canceled, and all phone activity will stop. You may see small ancillary phone charges for any previously used but unreconciled charges, as phone charges can take up to three to five business days to fully reconcile, depending on the type of use. You may cancel your subscription anytime by logging into the CRM and clicking on Account Management. No portion of the setup fee, phone wallet credit, or previously paid subscriptions is refundable. ALL SALES ARE FINAL. NO REFUNDS. It is your responsibility to cancel your subscription using our online platform or to contact us within 36 business hours before your next billing date. You may download your contacts to take with you and/or port your phone number(s) to another provider; however, other items built within our system remain the Company's material and will become non-accessible upon cancellation. Your access to our system and services can be canceled immediately upon you cancel your subscription, so please download your contacts before cancellation.
If we change our Terms and Conditions, our procedures, or our Privacy Policies, we will post those changes on our website to keep you aware of what information we collect, how we use it, and under what circumstances we may disclose it. Changes are effective when they are posted on this website.
Some of the products mentioned on our site are from our affiliate partners (like domain providers and others), who may compensate us. This may influence which products we recommend. However, this does not influence our evaluations, and we would never recommend a company we would not use ourselves. Our opinions are our own.
For users who love our products, we offer an affiliate referral program to earn referral commissions as a way of saying "thank you" for referring new users and clients. We reserve the right to change the terms of our referral program or cancel it at any time without notice. In that event, referrals will be paid through the end of the calendar month after any changes are made. Affiliates who are not actively referring new users or clients for a period of sixty days will become inactive and will be removed as an affiliate.
Please contact us with any questions or concerns regarding our policy.
Customer Support Team: firstname.lastname@example.org
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